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How to Get Work In Today’s Construction Market

I recently read a great blog post on Constructonomics about how to get business in this economy in the construction market. We couldn’t agree more with what the author says, “Be better, and not just less expensive.”

This is something we talk about with our clients daily. A company needs to brand themselves on what makes them different and why those differentiating characteristics are better. If you have different equipment, specialized training, or more experience you should charge more. I’ve even talked to clients about guaranteeing their prices because of their experience. The guarantee raises questions about the competitors cheaper prices and we talked about branding this theme as “gambling” if you go with the lower bids because of poor quality and work change orders.

How is your company different from your competitors? Not sure. Think about when you lose a bid, why are you upset that you lost the job? If you’re no different than them and they have a lower price; why should you get the business? I bet you can think of a few reasons now why you’re better than them besides lowest price.

Social Media & Cross Promotions

I recently wrote two blog posts for our parent company, Design the Planet, about Social Media Personalities and Cross Promotions. The topics are more pertinent to Design the Planet’s B-to-C than the A/E/C industry, but I did not want to leave you out.

Here is a brief summary of each post, click the title to read the rest the full post.
Social Media Personalities – Many times the “voice” or tone of a company or organization’s social media is from the company or when appropriate, a first person perspective. The post discussions using a consistent voice to build brand loyalty and to prevent confusion as well as going into a brief list of dos and don’ts of social media including Current Events, Rewards, Too Many Posts, and even the importance of Spell Check. Tip: Misspellings may lead to a strong brand if appropriate (e.g. rapper or teen brand).
Cross Promotions – A New Orleans based iced tea company did a great multiple-medium promotion by running a contest on the radio station to look for different billboards around town based on the DJs’ clues that day. The post also discusses the importance of a web presence to back up the promotion and a potential pitfall that many agencies lead clients toward – the promotion website.

Our Answer to the Recession

Boo hoo, we’re in a recession. Now that that is over, let’s get down to business.

If you’re currently scraping to get by, I’m sorry this post is not for you (and it may hit some soft spots). If you have some savings and business is going well or even thriving, now is the time to think about dominating the market.

Time has proven that companies advertising during a recession do far better after the upturn. Many firms are stronger now because they didn’t just survive a recession, they profited from the recession – regardless of the industry. Even Allstate Insurance has advertised that they began business during the Great Depression – they used the downfall of the market as an opportunity to grow.

Think about it, many companies are scaling back their advertising and marketing. Some have stopped advertising and marketing altogether. This has caused advertising costs to plummet. Now is the time to advertise – costs are cheaper, your competition is hiding and you can maximize every dollar you spend. To top it off for B-to-C companies, more people are staying home watching TV, listening to the radio, driving around town on staycations, and surfing the internet – all prime advertising avenues. For B-to-B companies, the business journals, industry publications and blogs are suffering, as are many trade associations. Step up and take charge! Lead your market out of the industry. If your company is third in the market for architecture and the top two companies are “hiding”, beat them up by advertising and marketing to their client base and niche markets.

The reason you want to dominant during the recession is to maximize mindshare for when we come out of the recession. People look for and follow leaders. If you are the leader during and on the way out of the recession, your firm will look like the leader in the industry. The best employees will come to you, your clients will pay more for your service, and prospects will come to you wanting to work with you. Imagine prospective clients coming to you because you are the leader. They respect you more and will pay more for the same work you are doing now.

If you’re the leader of the pack already, then you need to stay in front. You should have money saved from years of being at the top and charging a premium. You will have a few strategic smaller firms growing quietly and some not so quietly (see above paragraphs). Your role as the leader is to show the market that things will be okay and to cherry-pick the best projects from the pool of work. In this time of the lowest bidder mentality (another topic altogether), now is to time to purchase equipment, software, and hire specialist to streamline your business and become a more efficient company to price out the small firms.

Do you have a different attitude about the recession time now? Remember this is not the time to hide, cry, or whine about the economy. Now is the time to dominate your competition and own your market. Now is the time to be the leader that your clients, prospects, and the best workers rally around to lead the industry out of the recession.

Where will you be standing after the recession – on top with your thriving business looking down or on the bottom looking up, wishing you had seized the moment?

Boo hoo, we’re in a recession. Now that that is over, let’s get down to business.

If you’re barely surviving right now, I’m sorry this post is not for you. If you have some savings and business is going well or possibly thriving, now is the time to think about dominating the market.

Time has proven that companies that advertise during a recession do better after the upturn. Many firms are stronger now because they did not survive a recession, they profited from the recession – regardless of the industry. Even Allstate Insurance has advertised that they were started during the Great Depression – they used the downfall of many as an opportunity to grow.

Think about it, many companies are scaling back their advertising and marketing, some even to zero. This has caused advertising costs to plummet. Now is the time to advertise – costs are cheaper, your competition is hiding and you can maximize every dollar you spend. To top it off for B-to-C companies, more people are staying home watching TV, listening to the radio, driving around town on a staycation, and surfing the internet – all prime advertising avenues. For B-to-B companies, the business journals, industry publications and blogs are suffering too as are many trade associations. Step up a take charge. Lead your market out of the industry. If your company is third in the market for architecture and the top two companies are “hiding”, beat them up on it.

The reason you want to dominant the recession is to maximize mind share for when we come out of the recession. People look for and follow leaders. If you are the leader during the recession and on the way out, your firm will look like the leader in the industry. The best employees will come to you, your clients will pay more for your service, and prospects will come to you wanting to work with you. Imagine prospective clients coming to you  because you are the leader and they respect you more and will pay more for the same work you are doing now.

If you’re the leader of the pack already, then you need to stay in front. You should have money saved from years of being at the top and charging a premium. You will have a few strategic smaller firms growing quietly and some not so quietly (see above paragraphs). Your role as the leader is to show the market that things will be okay and to cherry pick the best projects from the pool of projects. In this time of lowest bidder mentality (another topic altogether), now is to time to purchase equipment, software, and hire specialist to streamline your business and become a more efficient company to price out the small firms.

Do you have a different attitude about the recession time now? Remember this is not the time to hide, cry, or whine about the economy. Now is the time to dominate your competition and own your market. Now is the time to be the leader that your clients, prospects, and the best workers rally around to lead the industry out of the market.

Where will you be standing after the recession – on top looking down or on the bottom wishing you did not have to look up?

An Article from the Brand Constructors

Our brand marketing guru, Robert Folse, and senior designer/division manager, Perryn Olson, CPSM, recently co-authored an article in the latest Design & Construction Report entitled, “Branding Out of the Lowest Bidder Mentality, Before It’s Too Late!

Click here to read the branding article or download the entire issue of the Design & Construction Report.

For even more construction marketing tips, articles, and fun check out the Construction Marketing Ideas blog by Mark Buckshon.

Proposal Elements

Sometimes clients are surprised to find out that we work on RFPs and proposals. I think I’m surprised that they are surprised; are you surprised by my surprise? (Just a little fun.) Think about it, in the end, a proposal is a method of marketing your firm. Ideally, your proposal is not the only piece of your marketing that the potential client sees, but in some cases, that is the way. So, if your proposal is the only piece of marketing a multi-million dollar client sees, shouldn’t it look good and have some meat behind it?

Here are some obvious elements of a proposal along with some tips. We’re not going to give away the farm, if you want more info, give us a call. We’ll even send you our proposal before getting started. By the way, we compete on proposal too. We’ve lost some too, but you learn from them and retool.

Proposal Cover – Set the tone for the rest of the proposal by focusing on the prospective client and not your firm. Make the cover memorable to launch your proposal on a positive note. Especially with a public RFP do you want your proposal to be remember as #8 or the proposal with the interesting cover?

Cover Letter – This is a one-page document that works with the proposal and should be worked on last in my experience. After developing the inside of the proposal’s text, write the cover letter with the highlight to key elements inside and start showcasing your company’s competitive advantages. Remember to make a connection and write the cover letter to the prospect using personal pronouns instead of vague statements like “client” and “vendor”.

Executive Summary – Write this section first as a table of contents for your proposal. Highlight the main points of your proposal in a page or two. Remember to give valid business reasons why to select your company over the other companies. This is a competitive, not a walk in the park. Get aggressive and position your firm on top.

Submission Format –I’m amazed by how many times this is skipped. We always say be memorable, but be memorable for the good reasons. When answering an RFP, use the client’s format regardless how stupid it appears. The client is attempting to compare apples to apples and if you change the order or rename each section, it makes it difficult for the client. It is easier for the client to disqualify your proposal than it is to figure it out. Also, with the competitive nature of business today due to the recession, lawyers will pick apart your winning proposal if it does not follow the rules.

Also, do not skip questions. Skipping questions is a red flag that you are hiding something or do not have experience in the area. For longer proposals, use tabs to separate different sections to make it easier on the prospect. Easier to read proposal subconsciously translates into easier to work with when doing work together.

Page Layout – The traditional margins of 1″ that are automatically set in Word are no good. It is hard to read text that is 7″ across. That is why books are printed in smaller formats or have columns. Your text should not be any wider than 4″. Trust us on this. What do you do with the extra space? Use pictures, charts, and graphics. The University of Minnesota found a 300% increase in readership when a document uses pictures. Show your prospect instead of tell your prospect that you are the best by showcasing experience of similar projects.

Proofread -  Regardless if you’re the best writer in the world, you need someone else to review your proposal. Each time, there will be something unclear and confusing.

Writing - Write as clear as possible in a concise format. Use bullets to summarize what you are trying to say instead of 3-4 paragraphs. Remember, the selection committee is reading multiple proposals back to back. Answer all the questions honestly with no BS. Be flexible and provide options to give the client power. With these options, do not nickel and dime your fees just to show low prices; they have calculators on hand and they know how to use them. Also, besides just reply that you met the qualifications, spell out your company’s benefits and again, why you are the best for the project. Give the selection committee ammunition to choose you and ways to  defend their decision to hire your firm if the committee is split.

How does your RFPs and proposals stack up? We’ll be happy to review them with you and discuss ways to improve your chances of winning projects.

As Seen On…

A great way to build rapport on the web and to cross-market your blog is to talk to other bloggers. You can exchange posts or just reference each other’s expertise in one of your writings.

I have come to know Mark Buckshon through emails and posts on his blog called Construction Marketing Ideas. Although we have never met in person, I worked with Mark recently on the Design & Construction Report. He is the publisher of the report and I co-authored an article that will be published shortly in the next issue of the report with our brand marketing guru, Rob.

If you’re shy talking to other bloggers or if you have a large following of readers, you can do a survey like Mark recently did. In his survey, he asked “enjoy the most about your work and business” and secondly “what are you better at than most people?” Mark actually used some of my answers to a recent survey for his blog (with my permission of course). Click to read my survey answers and the rest of his blog.

An Update to “A Glimpse Outside”

Things have not changed much outside from our first post, at least from the ground view, but the roof  has been repaired. Now the scaffolding is inside the building lining the atrium to repair the ceiling. Enjoy the view.

Brand Architecture with Multiple Brands

Is your company adding new divisions and new companies in the near future? Whenever you are faced with company growth especially when going into different geographic markets or industries, it may be time to consider a name change. If you’re company is called New York Construction then obtaining work in Chicago may be difficult. If you’re branching out of Construction and into a similar industry like architecture, should you change your name? Without more knowledge about market share and consumer knowledge, it is hard to say, but mostly likely the answer is yes.

Here are some marketing definitions for how to share/divide your brand:

  • - Monolithic Architecture = 1 name
  • - Dominant Architecture = lead brand with subordinate ID with descriptive modifier
  • -  Logo Linked Architecture = multiple brands = share same symbol
  • - Discrete Architecture = each brand is different
  • -  Co-Branded = Partnerships & affiliations
  • -  Endorsed Branding = Separate brand names endorsed by 1 brand

Based on the image on the right, it is obvious to see the power of the Virgin brand. It seems like everything Virgin touches will be more successful because of the “Virgin” name. Do you think their brands would be as successful if named differently?

Why Advertising Fails…

I recently a rather amusing list of why advertising fails. You may wonder what is amusing about failure. Just Google “Fail” images and you will see a lot of funny failures. In regards to this list, it is more some of the shear obvious reasons to us and also when we have see companies totally miss the mark because of something so simple as something like boredom or using the totally wrong advertising mediums.

From http://unbounce.com/funny/13-epic-marketing-fails/

  • • Premature abandonment
  • • Silly positioning
  • • Failure to focus
  • • Beginning without a written plan of attack
  • • Picking the wrong media for the right audience
  • • Being unclear to prospects
  • • Not understanding customers
  • • Exaggeration that undermines truth
  • • Not keeping up with change
  • • Unrealistic expectations
  • • Saving money in the wrong places
  • • Thinking it can be done without hard work
  • • Committees and layers of management
  • • Not supporting advertising with other marketing
  • • Starting out in the wrong direction
  • • Boring advertising

One of the best ways to make sure your advertising campaign is not susceptible to something on this list is to simply think like a consumer. Step back and think, if I didn’t work here, would I get this ad. Does this ad make me stop and think about the product? Is this ad campaign memorable enough to remember 24 hours from now?

Chances are if you pass those questions, you will pass our last question, “Who Cares?” That is the ultimate question for all of our marketing & advertising campaigns as well as just our designs – who cares.

Another advertising fail from http://unbounce.com/funny/13-epic-marketing-fails/

Powerful Names

What makes a name work? Think of your vendors, your competition, and even the brands that you buy in the store. What are the brand names that come to mind? Walgreens, Apple, Target, Colgate, Chevy, Nike.

Tagline – Doesn’t clarify industry or product.

A name should be short, descriptive, representative and memorable.

All transactions, in B-2-B or B-2-C arenas, begin with brand awareness. This can be as simple as a listing in the phonebook or a web search or as developed a personal referral from a current customer.

Descriptive Modifier decribes the brand's industry and product.

You can add a tagline to help describe the company or a descriptive modifier (or as we call it slogo) that works with your logo to clarify your company’s industry and/or purpose. It is important to remember that a tagline and descriptive modifier are not the same thing. The tagline is usually changed with different campaigns and is usually about the company’s service or vision while the descriptive modifier is integrated into the logo.

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